1902 Privacy Policy — Protection of Malaysian Users' Information

Information Collected

The 1902 platform collects various types of information to ensure a safe, seamless, and personalised experience for every member in Malaysia. We collect this information directly from you during registration, platform use, and interactions with our support services.

Account Information

When registering an account with 1902, you are required to provide your full name, active email address, phone number, and password. This information is used to verify your identity, enable secure login, and manage your account accurately. We may also request additional information such as your date of birth to confirm that you meet the minimum age requirement to use the platform.

Device & Browser Information

When you access the 1902 platform on any device, our systems automatically record technical information including device type, operating system, browser type and version, IP address, and screen resolution. This data helps us detect technical issues, prevent unauthorised access, and optimise how the platform displays across various mobile and desktop devices. We do not use this information to identify you personally, except in a security context.

Payment Information (MYR)

To process deposits and withdrawals in Malaysian Ringgit (MYR), 1902 collects the necessary payment details such as account holder name, account number, and chosen payment method. All financial information is encrypted using industry-standard protection technology and is not stored in plain text on our servers. We do not retain full card numbers or other sensitive details that could be misused.

Usage Data

1902 records usage activity data such as games played, session duration, login frequency, game preferences, and interactions with the platform interface. This data is analysed in aggregate to improve service quality, tailor content recommendations, and better understand the needs of Malaysian users as a whole. You cannot be individually identified from this aggregated analysis.

How We Use Your Information

Information collected by 1902 is used solely for legitimate purposes relating to platform operations and improving the user experience. We do not use your data for unrelated purposes or sell it to third parties for marketing without your explicit consent.

• Account Management: Account information is used to verify user identity, enable secure login, manage account settings, and efficiently process customer support requests.
• Transaction Processing: Payment data is used to process deposits and withdrawals in MYR, verify transactions, and generate accurate financial records for your account.
• Platform Security: Device and IP information is used to detect suspicious activity, prevent fraud, protect accounts from unauthorised access, and comply with anti-money laundering requirements.
• Service Improvement: Usage data is analysed to identify areas for improvement on the platform, optimise technical performance, and develop new features relevant to Malaysian users.
• Service Communications: Your registered email is used to send important account notices, security updates, terms changes, and responses to customer support enquiries.
• Legal Compliance: In certain situations, 1902 may need to use or disclose your information to comply with legal obligations, court orders, or lawful requests from relevant authorities in Malaysia.

Cookies & Tracking

The 1902 platform uses cookies and similar tracking technologies to ensure core platform functions run smoothly and to provide a better user experience. Cookies are small text files stored on your device when you visit our website, and they help us remember your preferences and maintain your login session.

1902 uses several categories of cookies. The first is session cookies required for core functions such as login authentication and session security — these cookies are automatically deleted when you close your browser. The second is preference cookies which stores settings such as language preference and display options to streamline your experience on subsequent visits. Third, analytics cookies that help us understand aggregate usage patterns without identifying any individual personally.

You have full control over cookies through your browser settings and can choose to block or delete them at any time. However, blocking certain cookies may affect the functionality of the 1902 platform and your overall experience. We recommend keeping essential cookies active to ensure your login session remains secure.

In addition to cookies, we also use technologies such as web beacons and local storage for similar technical purposes. All such tracking technologies are subject to this privacy policy and are not used to monitor your activity outside of the 1902 platform.

Data Storage & Security

The security of your personal information is 1902's highest priority. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or accidental destruction.

All data transmitted between your device and 1902's servers is encrypted using Transport Layer Security (TLS) with current encryption standards. Sensitive information such as passwords is stored in hashed form using robust cryptographic algorithms, meaning even our staff cannot view your actual password. Payment data in MYR is handled in accordance with strict security standards to ensure comprehensive protection.

1902's servers are protected by multi-layered firewalls, intrusion detection systems, and round-the-clock security monitoring. Access to user data within our internal systems is restricted to authorised personnel only and solely for legitimate operational purposes. All internal access is logged and regularly audited by our security team.

We retain your personal information for as long as your account is active or as needed to provide services to you. Once an account is officially closed, your data will be kept for the minimum period required by Malaysian law before being securely deleted from our systems. Anonymised analytics data may be retained longer for service improvement purposes.

While we take all reasonable precautions, no security system can be guaranteed to be completely secure. In the event of a security incident involving your personal data, 1902 will notify you promptly via your registered email and take the necessary remedial action in accordance with applicable laws in Malaysia.

Sharing Information with Third Parties

1902 respects user privacy and does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes without your explicit consent. However, there are limited situations where we may share certain information with trusted parties for legitimate operational purposes.

• Service Providers: We work with trusted technical service providers — including payment processors and server infrastructure providers — who help operate the 1902 platform. These providers are given access only to the information needed for their specific tasks and are required to comply with strict privacy standards.
• Legal Requirements: 1902 may disclose user information to the relevant authorities in Malaysia when required by law, court order, or in the context of a legitimate official investigation. We will notify you of any such disclosure to the extent permitted by law.
• Rights Protection: In cases where there is a threat to platform security, fraud, or serious breach of terms, we reserve the right to disclose necessary information to the relevant parties to protect the legitimate interests of 1902 and its users.
• Business Transfers: In the event of a merger, acquisition, or business asset transfer, user information may be transferred as part of those assets. Users will be notified in advance via an in-platform notice or email.

In all of the sharing situations above, 1902 ensures that the receiving parties are bound by confidentiality and data protection obligations that are equivalent to or stricter than this privacy policy. We do not permit your data to be used for any purpose other than those explicitly stated.

User Rights, Policy Changes & Contact Us

As a 1902 platform user in Malaysia, you have certain rights regarding your personal information that we fully respect and support. These rights can be exercised by contacting our support team through the channels provided within the platform.

Right to Access

You have the right to request a copy of the personal information we hold about you at any time. Access requests will be processed within thirty business days and the information will be provided in a readable format. We reserve the right to decline requests that are found to be unreasonable or excessively repetitive.

Right to Rectification

If you find that any personal information we hold about you is inaccurate or out of date, you may request a correction by contacting the 1902 support team. We will update your records within a reasonable timeframe upon receiving a valid request supported by the necessary documentation.

Right to Erasure

You may request deletion of your personal information upon officially closing your account or under certain circumstances provided by law. However, some information may need to be retained for a minimum period to fulfil legal obligations, prevent fraud, or resolve pending transactions.

Changes to This Privacy Policy

1902 reserves the right to update or amend this Privacy Policy from time to time in line with changes to our operations, technology, or legal requirements. Users will be notified of any significant amendments via email or an in-platform notice at least seven days before the changes take effect. Continued use of the platform after any amendment comes into effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your personal information.

How to Contact Support

For any enquiries, concerns, or requests relating to your privacy and data protection on the 1902 platform, please reach out to our support team through the communication channels available in the platform. You may also visit our FAQ page for quick answers to common privacy-related questions. Our team is ready to assist you and will endeavour to respond to every enquiry within two business days.

Support email: [email protected]